The carbon webshop is provided by South Pole Australia Pty. Ltd.. (hereinafter South Pole) that develops projects with the specific aim of making reductions in CO2 and other greenhouse gas concentrations in order to mitigate climate change.
South Pole is using its client’s considerations – as long as the extent of individual options are not explicitly stated otherwise, as in forestry projects - only for the generation and / or acquisition of Verified Emission Reductions (VERs) under the Verified Carbon Standard or the Gold Standard (VCUs or GS VERs). The verification of VCUs and GS VERs is carried out by independent UN accredited auditors, such as TUV, SGS and DNV. The generated and / or acquired emission rights will be retired by South Pole through an independent registry (such as Markit or APX) and thus will be withdrawn permanently and irrevocably in the market for emission rights, unless the customer has given notice of its transfer account at a valid registry and made use of the option to transfer instead of retire the emission reductions.
The retirement of VERs compensates greenhouse gas emissions. To determine the emissions of a certain activity (such as air travel) South Pole provides a carbon footprint calculator in order to give the customer suggestions for the amounts of emissions to be compensated for this activity. In addition, the retirement of the VERs can be purchased independent of the carbon footprint calculator (= free contribution to climate protection).
These terms and conditions apply in the respective current version at the time of the contract's business for all relationships between South Pole and their customers.
These terms and conditions apply exclusively. Opposing or deviating conditions of these terms and conditions of the customer will not be recognized unless South Pole has agreed to these in a particular case in writing.
The contract is concluded by an order of the customer using the order form provided for this purpose via the Internet and the subsequent adoption by South Pole. The acceptance of the order is subject to confirmation of the payment for the compensation amount to be paid. Upon receipt of remuneration undertaken to South Pole for the desired VERs by the customer to purchase set above and to close down, so that they are permanently withdrawn from the market. The VCUs and GS VERs are taken from a project portfolio defined by South Pole. More information on the current valid portfolio can be found on the South Pole’s website.
The customer will receive a non-transferable certificate, sent by email, to confirm that the emissions will be compensated. The certificate does not imply carbon neutrality or anything other than the retirement or transfer of the specified number of carbon emission reduction credits. The customer will not receive title to the VERs achieved by any emission reduction projects unless the customer made use of the transfer option. The retirement or the transfer to the client's registry account are usually achieved within 60 working days.
The customer understands that by entering into this agreement, he is sending a purchase order to South Pole and that the customer’s credit card will be charged for the amount of the purchase by clicking the purchase button or, in case this option is available and chosen, that customer will be invoiced for this amount.
Upon receipt of payment, South Pole undertakes to offset the CO2 emissions specified and subject to this agreement.
Sales in Australia are subject to “General Sales Tax” (GST). For clients in Australia, all amounts payable under the terms of this agreement are inclusive Australian GST. Companies outside Australia are responsible for the VAT declaration in their home countries.
The liability of South Pole for its own negligence, as well as their employees, legal representatives and vicarious agents is limited to intent.
Vendor and contractor of the offers of these websites is:
South Pole Australia Pty. Ltd.
Level 2 140 William Street
WOOLLOOMOOLOO NSW 2011
+61 2 81 15 00 09
The necessary data for the transaction is stored in strict compliance with applicable legal requirements and solely for concluding the order. All personal data is kept confidential. South Pole is authorized to disclose the personal data for purposes of credit checking and payment monitoring.
In case the customer is using the option to register as a login user, he agrees that South Pole stores his data for subsequent orders.
In case this webshop is integrated on a different website than South Pole's homepage, the name of the client and order details are shared with the owner of the website.
Customers not entirely satisfied with their purchase have the right to return the purchased carbon credits and demand a refund. This right has to be exercised within 30 days from the date of purchase. For returning the carbon credits and requesting a refund, please contact South Pole using the contact details provided under article 7.
Once South Pole has received the request for returning carbon credits and the refund, it will analyse the claim and notify the customer of the status of the refund. If the product return and refund is approved, South Pole will initiate a refund to the customer’s credit card (or original method of payment). The customer will receive the credit within a certain amount of days, depending on the card issuer’s policies.
These terms and conditions shall be governed by and construed in accordance with Australian law, excluding the United Nations Convention for the International Sale of Goods (CISG).
If the customer is a merchant, Sydney is the exclusive jurisdiction for all claims in connection with the business.
South Pole reserves the right to change these terms and conditions at any time.
South Pole's emissions calculations are based on best available information at the time of the last update and are used to determine an appropriate amount of CO2 for carbon offset purposes.
The calculations are subject to regular review to reflect reasonable practice at the time and may include any new information on the greenhouse gas emissions from air travel or other sources of emissions. If this information changes, South Pole holds no liability to offset any further emissions from previous transactions.
South Pole offsets emissions based solely upon figures provided by the customer and is not responsible for the offset of any CO2 emitted from products, services or processes outside the scope of those agreed or as a result of errors in your reporting or calculations. South Pole Australia Pty. Ltd. has taken all reasonable care to ensure that the data stated herein are true and accurate in all material aspects as at the date of calculation. Whilst every effort has been made to ensure the accuracy of data presented, South Pole makes no representation or warranty express or implied, as to the completeness, accuracy, adequacy, quality or fitness of the information for any particular purpose or use and all such representations or warranties are expressly excluded to the fullest extent that such representations or warranties may be excluded by law.